Four screens you can actually operate.
One for each category we build. Every record in them is invented, and the point of each is the same: the exception gets named, with the field at fault, before it becomes somebody’s emergency.
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State reporting, validated before submission
A district data manager in a submission window
The submission is due Friday. The file will either be accepted or it will come back as a list of error codes with record numbers, and finding the actual problem means opening each one by hand.
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One permit queue across three departments
A permit technician and the departments they chase
Intake is at the counter, plan review is in email, and inspections are in a spreadsheet. Nobody can say where a permit actually is without ringing someone.
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One number, from three systems that disagree
A finance director assembling a board packet
The figure the board asks for exists in three systems, in three shapes. Producing it takes a week, and the three never quite agree.
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Public records requests, against the clock
A city secretary or records officer
The statutory clock starts when the request arrives, not when somebody notices it. Tracking is a spreadsheet, and the deadline is remembered rather than shown.